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Frequently Asked Questions
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How do I receive signals after subscribing?
Once your subscription is activated by our team, you are automatically added to your plan's Telegram channel where signals are posted daily. VIP subscribers also receive WhatsApp group access.
How long does activation take?
Activation is manual and typically happens within 1 to 2 hours of payment verification during business hours (Monday to Saturday, 8am to 8pm EAT).
What payment methods are supported for subscriptions?
We accept Mobile Money (MTN & Airtel), Bank Wire Transfers, and major Cryptocurrencies (USDT, BTC). Upload your payment proof on the checkout page for instant review.
How do I submit payment proof after paying?
Go to your Dashboard, navigate to Subscriptions or Orders, click "Submit Payment Proof", attach your transaction receipt image or ID, and hit submit. Our admin team will verify it promptly.
What happens when my subscription expires?
You are automatically removed from the premium signal channels. You can renew at any time from your dashboard your signal history and account preferences remain intact.
Is automated signal execution (Copy Trading) supported?
Yes! Our VIP and Enterprise tiers support automated trade execution via MetaTrader 4/5 integration. You can connect your broker account in the Automation settings.
Is there a free option to preview market analysis?
Yes, join our free WhatsApp and Telegram general groups with no subscription needed. You'll receive weekly market breakdowns and setup teasers before committing.
How do I access the Trading Academy and Courses?
All active subscribers get full access to the Academy. Navigate to the "Academy" section in your user sidebar to view video lessons, strategy guides, and downloadable PDFs.
Are Live Classes included in all plans?
Live weekly mentorship classes are included in Pro and VIP subscriptions. Check the Live Classes schedule tab in your portal for link access and upcoming Q&A sessions.
How do I get support for urgent account or signal issues?
Log in and submit a support ticket from your dashboard. We respond within 24 hours. For high-priority VIP inquiries, direct WhatsApp support is available 24/7.
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