Privacy Policy
Your privacy is important to us. This Privacy Policy explains how TradingLenz collects, uses, shares, and protects your information when you use our platform and services.
1. Information We Collect
We collect information you provide directly to us, information we automatically collect, and information from third-party sources.
- Account details: Name, email address, phone number, country, profile avatar, and communication preferences.
- Support & communications: Support messages, help desk tickets, attachments, and user feedback.
- Subscription & transactions: Proof of payment records, transaction reference IDs, and subscription plan choices.
- Trading statements: Optional MetaTrader 5 / trading journal statement files imported by choice.
- Automated telemetry: Device type, browser user agent, IP address, session security logs, and rate-limiting metadata.
2. How We Use Information
We use the information we collect to provide, maintain, and improve our services, communicate with you, and ensure platform security.
- Service operations: Authenticating logins, processing subscriptions, and delivering trading journal analytics.
- Communications: Delivering transaction alerts, opted-in push notifications, Telegram bot updates, and support answers.
- Security & compliance: Safeguarding user accounts, preventing malicious rate limits, and monitoring system integrity.
- Platform optimization: Analyzing anonymized performance data to improve response speed and feature usability.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
- Account data: Retained for the lifetime of your active profile until account deletion request is processed.
- Trading uploads: Journal imports and attachments stored until deleted by the user or account termination.
- Audit logs: Security telemetry and payment transaction logs retained for operational and financial accounting rules.
5. Your Rights & Choices
You have the right to access, update, correct, or delete your personal information and manage your communication preferences.
- Profile management: Update personal details, contact preferences, and notification channels in your Account Settings.
- Data portability & deletion: Request an export or complete removal of your personal information via our Support Centre.
- Notification controls: Revoke push notifications or opt out of non-essential communications at any time.
Questions about your privacy?
Our Privacy Team is here to help you understand how your information is used and protected on TradingLenz.